Green Shipping Protection

Last update on 25th, May, 2023

What is Green Shipping Protection?

Green shipping protection is a service jointly provided by Seel and AIKE. It covers delayed, damaged, and lost items that meet the following criteria:

Delay: Domestic packages not delivered before the 10th day following order fulfillment (i.e., the date when the order is shipped by AIKE) or international packages not delivered before the 30th day following order fulfillment are considered delayed. The compensation for delayed packages is $5 USD. (If the order is not transacted in USD, compensation will be made in the currency of the transaction. For example, if an order in euros is delayed, the compensation is €5.)

Damage: Green shipping protection covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s).

Loss: Domestic packages not delivered before the 30th day following order fulfillment (i.e., the date when the order is shipped by AIKE) or international packages not delivered before the 60th day following order fulfillment are considered lost. The compensation for lost packages is the value paid for the purchased item(s).

Note: Total compensation for one cover is up to the value actually paid for the item(s).

How can I get covered by Green Shipping Protection?

When checking out, shoppers can add Green Shipping Protection for a modest fee to protect their order against damage, loss, or delay. With Green Shipping Protection, if a shopper’s order is damaged, delayed during delivery, or lost in transit, Seel will compensate the shopper with a partial or full refund in the form of a prepaid Visa card via email once the package status is verified.

How does Green Shipping Protection resolve shopper’s shipping issues？

The customer experience of Green Shipping Protection is as follows:

• Shopper orders from AIKE with Green Shipping Protection opted in.
• Shopper receives an email with their Green Shipping Protection coverage details, as well as instructions on how to report an issue.
• If shopper’s package is damaged or lost during transit or is delayed, they can report the issue via the Seel Claim Portal.
• Seel will assess the issue using policy rules/guidelines to determine if the reported order issue qualifies for a payout.
• If the reported issue does qualify, a refund will be automatically sent to the shopper in a prepaid credit card via email. If the reported issue doesn’t qualify, an email will be sent to the shopper to notify them of the denial and the reason.
• Throughout the user journey, shoppers can always check out their cover details and status via the tracking page(you can find track my order on the site guideline)

To qualify for the payout, shoppers need to follow the issue reporting requirements:

• Issues of loss, where the package is not delivered, must not be reported sooner than 30 days after the order fulfillment date for domestic shipments and 60 days for international shipments.
• Issues of damage, where the package is delivered, must be reported within 15 days after the delivery date.
• Issues of delay, where the package is delivered, must not be reported sooner than 10 days after the order fulfillment date for domestic shipments and 30 days for international shipments.
• All issues must be reported within 90 days of the order date.

How much does a Green Shipping Protection Cost？

Green Shipping Protection is available for shoppes to purchase on the cart page. The cost of Green Shipping Protection depends on the currency that AIKE Direct Store uses, and is denominated in the store currency. Here’s an example: for orders where all items have a combined retail value under $100 USD, Green Shipping Protection is charged at a fixed rate of $0.98 USD. For orders where all items have a combined retail value over $100 USD, Green Shipping Protection is calculated from 1.5%-5% of the cart total based on proprietary risk factors (for example, if an order was $150 USD with a 1.5% rate, then Green Shipping Protection would cost $2.25 USD). It’s a tiny sum while you can benefit much from that service.