Privacy Policy

Last update on 22th, August, 2023

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To better protect your privacy and personal information, we provide This Privacy Policy describes how we collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

After reviewing this policy, if you have additional questions, and want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at aikeshopify@zjaike.com.

Personal Information Collecting

It is not necessary for us to collect every detail about your personal information. Our main reason for collecting your personal data is to provide and improve our service, products and experiences that you and our customers expect from us. When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as ‚ÄúPersonal Information‚ÄĚ. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection:to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site¬†for better customer experience.
    • Source of collection:Collected automatically when you access our Site using cookies, log files, web beacons, tags¬†and etc.
    • Disclosure for a business purpose:shared with our processor Shopify.
    • Personal Information collected:version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection:to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection:collected from you.
    • Disclosure for a business purpose:shared with our processor Shopify and couriers.
    • Personal Information collected:name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Customer support information
    • Purpose of collection:to provide customer support.
    • Source of collection:collected from you
    • Disclosure for a business purpose:we don‚Äôt share customer support information with any third parties.
    • Personal Information collected:your address, email address, phone number, or other necessary personal information may needed to provide support.¬† ¬†

 

Personal Information Sharing

We share your personal data with certain third party service providers. They only have access to the personal data they need to perform their services. For example, your order information and delivery details will be shared with our couriers. They are required to keep your personal data strictly confidential, must not use it other than instructed by us and must always act in accordance with this privacy policy. 

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:¬†https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We provide links to other websites which are not operated and controlled by Aike. We have no control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal data. We do not endorse or make any representations about third party websites.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:¬†https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:¬†https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative‚Äôs (‚ÄúNAI‚ÄĚ) educational page at¬†https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Personal Information Using

Our main reason for using your personal data is to provide and improve the service, products and experiences that you expect and may need from us. This section details how we use the data that we collect directly from you or indirectly from third parties, such as our retail partners. We use your personal Information to provide our services to you, which includes:

  • managing and coordinating the purchase, delivery and after sales care of your products (as required);

  • responding to your queries and requests (through various channels such as online, in person, over the phone, post, email, web chat and SMS);

  • documenting, monitoring and recording the lifecycle of our products, including stock management and etc.

  • contacting you when products or models are next in stock.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

    Lawful basis

    Pursuant to the General Data Protection Regulation (‚ÄúGDPR‚ÄĚ), if you are a resident of the European Economic Area (‚ÄúEEA‚ÄĚ), we process your personal information under the following lawful bases:

    • Your consent;
    • The performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‚ÄėYour rights‚Äô section below.

    Automatic decision-making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Services that include elements of automated decision-making include:

    • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
    • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.¬†

    Your rights

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to ‚ÄúDo Not Track‚ÄĚ signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Complaints

    As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under ‚ÄúContact‚ÄĚ above.

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.