Please refer to your owner’s manual for the specific terms and conditions of your AIKE product warranty.
-
Hand Dryers: 24-month warranty from the date of purchase
-
All Other AIKE Products: 12-month warranty from the date of purchase
If you have any questions regarding your warranty, feel free to contact us at aikeshopify@zjaike.com.
Customer Support Availability
Online Chat Hours:
-
Monday to Friday: 9:00 AM – 6:00 PM
-
Saturday: 10:00 AM – 5:00 PM
-
Sunday: Closed
Contact Information
-
For Amazon Orders: support@zjaike.com
-
For Orders from aike.com: aikeshopify@zjaike.com
-
WhatsApp: (+86) 189 6994 9133
How to Submit a Warranty Request
To help us resolve your issue quickly, please send the following details:
-
Your order number
-
Photos or a video showing the defective product
-
A detailed description of the problem
This information will help us better understand the issue and provide the most appropriate solution.