Frequently Asked Questions (FAQs):
1. What is the shipping policy?
We offer free shipping across the United States.
2. What is the return policy?
We provide a 60-day no reason return policy. If you are unsatisfied with your purchase, you can return the item within 60 days of receiving it without having to provide a reason.
3. Can I check out using credit cards other than PayPal?
Yes, you can check out using various credit cards including Visa, Mastercard, American Express, and more.
4. How long does delivery take?
The estimated delivery time is between 3 to 7 days, depending on your location and the logistics involved.
5. Do you offer lifetime technical support?
Yes, we provide lifetime technical support. If you encounter any technical issues with your purchased item, we are here to assist you.
6. Are all products covered by the manufacturer warranty?
Yes, the manufacturer warranty covers all the products we sell. If your purchased item has any manufacturing defects or quality issues, we will assist you in filing a warranty claim.
7. Do I need to pay taxes?
No, you do not need to pay any taxes. The prices listed for our products include all applicable taxes.
8. How can I initiate a return?
You can initiate a return by using our self-return service. Simply create an account on our website or send an email to aikeshopify@zjaike.com, and our customer support team will guide you through the return process.
9. Do you provide free shipping protection?
Yes, we offer free shipping protection to safeguard your orders from delays or damages during transit.
If you have any other questions or concerns, please feel free to reach out to us. Our customer service team is dedicated to assisting you.