Below FAQ are some common concerns of our customers before purchasing AIKE machines.
If you have other questions, please just send it to aikeshopify@zjaike.com.

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Pre Sale Questions

We offer free shipping across the United States.

Our return policy allows for returns within 15 days of purchase, provided that the return request falls within our acceptable return criteria. If you have any further questions or concerns regarding our return policy, please don't hesitate to reach out to us.

Yes, you can check out using various credit cards including Visa, Mastercard, American Express, and more.

The estimated delivery time is between 3 to 7 days, depending on your location and the logistics involved.

Yes, we provide lifetime technical support. If you encounter any technical issues with your purchased item, we are here to assist you.

Yes, the manufacturer warranty covers all the products we sell. If your purchased item has any manufacturing defects or quality issues, we will assist you in filing a warranty claim.

No, you do not need to pay any taxes. The prices listed for our products include all applicable taxes.

You can initiate a return by using our self-return service. Simply create an account on our website or send an email to aikeshopify@zjaike.com, and our customer support team will guide you through the return.

Yes, we offer green shipping protection to safeguard your orders from delays or damages during transit.

Technical Questions

For installation instructions, please refer to the user manual that comes with the hand dryer. The manual provides step-by-step guidance on how to properly install and set up the hand dryer. If you have any specific questions or concerns during the installation process, please feel free to contact us at aikeshopify@zjaike.com for further assistance.

If your soap dispenser is not dispensing soap, we recommend checking the battery first. Ensure that the batteries are correctly installed and have sufficient power. If the issue persists, please contact us at aikeshopify@zjaike.com and provide us with the details of the problem. Our customer support team will assist you in troubleshooting the issue and provide a resolution.

Our hand dryers support a voltage range of 110V-130V, which is the standard voltage in most residential and commercial settings. Please ensure that your electrical supply falls within this range for proper operation of the hand dryer.

Our hand dryers produce a noise level between 60dB to 72dB during operation. This noise level is considered moderate and is designed to provide an efficient drying experience while minimizing any disturbance to users.

To ensure optimal performance and user comfort, we recommend installing the hand dryer at a distance of approximately 20cm (8 inches) from the sink countertop. This distance allows for adequate airflow and prevents interference between the hand dryer and the sink area.

Our HEPA filtered hand dryer offers the advantage of improved hygiene and air quality. The integrated HEPA filter efficiently captures and traps airborne particles, including bacteria, dust, and allergens, ensuring cleaner and healthier air during the hand drying process. This feature enhances user comfort and promotes a hygienic restroom environment.

An "American UL Approved" hand dryer refers to a product that has undergone testing and certification by UL (Underwriters Laboratories), a trusted independent safety certification organization. This certification indicates that the hand dryer meets the safety standards and requirements set forth by UL, ensuring its electrical safety and reliability for use in American markets.

Our hand dryer is designed to be water-resistant and can withstand water splashes commonly encountered in restroom environments. However, it is important to note that the hand dryer should not be submerged in water or washed directly with water. While it can handle occasional contact with water, prolonged exposure to water or submersion can damage the electrical components and compromise the performance and safety of the hand dryer.

Our hand dryers are typically constructed using two main materials: stainless steel and high-impact ABS (Acrylonitrile Butadiene Styrene). Stainless steel is often used for the exterior casing, providing durability, resistance to corrosion, and a sleek appearance. High-impact ABS is commonly used for internal components, offering strength and impact resistance. These materials are chosen for their durability, longevity, and ability to withstand the demands of high-traffic environments.
To maintain and clean the hand dryer, we recommend the following steps: Exterior Cleaning: Use a soft, damp cloth or towel to wipe the exterior surface of the hand dryer. Avoid using abrasive materials or harsh chemicals that may damage the finish. Water Collection Tank: Some hand dryers have a water collection tank to collect excess water. Periodically, remove the tank as per the manufacturer's instructions and clean it with mild soap and water. Allow it to dry thoroughly before reattaching it to the hand dryer. Regular Inspection: Periodically inspect the hand dryer for any dust, debris, or blockages in the air vents or intake areas. Use a soft brush or compressed air to remove any accumulated dirt or lint. Follow Manufacturer Guidelines: It is essential to refer to the specific maintenance instructions provided by the manufacturer for your particular hand dryer model. These instructions will offer guidance on cleaning intervals, recommended cleaning agents, and any additional maintenance procedures. By following these maintenance guidelines, you can ensure the longevity and optimal performance of your hand dryer.

Coupon&Discount Offer

We apologize for any confusion, but unfortunately, the coupon code CODESALE10 is for new user which cannot be applied in conjunction with our bundle discount offer.

A: Yes, the bulk discount provides greater savings compared to the CODESALE10 coupon code if you buy in bulk. We encourage you to take advantage of the bundle discount offer when purchasing 5 and more items.

We're excited to share a special promotion with you! When you spend over $999 on your order, you can enjoy free express delivery.

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